Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Linkduct collects, uses, discloses, stores, transfers, retains, and protects personal information in connection with our website, editor, public profile pages, billing flows, support workflows, moderation tools, Help Center, and related services.

Linkduct is operated by 13002063 Canada Inc., an Ontario, Canada company. This Privacy Policy should be read together with our Terms of Service. Capitalized terms used but not defined here may have the meanings given in the Terms of Service.

We are responsible for personal information under our control, including information processed on our behalf by service providers. Questions, requests, or complaints about this Privacy Policy may be sent to support@linkduct.com.

2. Consent and Your Agreement

By accessing or using Linkduct, you acknowledge this Privacy Policy and consent to the collection, use, disclosure, transfer, and retention of personal information as described here, subject to applicable law.

You may choose not to provide certain information, but doing so may limit your access to some features. For example, an email address is required to create and maintain an account, and billing information is required to start a paid plan.

Where required by law, we will seek additional consent before using personal information for a materially new purpose that is not reasonably connected to the original purpose of collection.

You may withdraw consent in some circumstances, subject to legal or contractual restrictions and reasonable notice, but withdrawing consent may affect your ability to continue using some or all parts of Linkduct.

3. Information We Collect

Linkduct collects information you provide directly, including account email, profile name, username, profile images, social links, product links, support requests, reports, feedback, and subscription-related details.

We also collect limited technical and usage information needed to operate the service, such as sign-in status, basic device or browser information, language preferences, pricing region or country signals, feature usage, and page or link interaction events.

Depending on how you use Linkduct, the information we collect may include billing email, Polar customer or subscription identifiers, records of support conversations, refund or cancellation history, moderation records, profile publishing settings, and records of your interactions with public pages or Help Center content.

We may also collect records of administrative or transactional communications, settings and preferences, account status changes, and operational information required to maintain the product, investigate misuse, or document account actions.

4. Sources and Methods of Collection

We collect information directly from you when you create an account, edit a profile, start a paid plan, contact support, submit a report, respond to Help Center prompts, or otherwise use Linkduct.

We also receive limited information from integrated service providers and platforms, such as authentication providers, hosting and storage providers, and payment processors like Polar. We may also infer limited region, language, and product-usage information from browser signals, device signals, and service activity in order to operate the service.

Information may also be collected through cookies, local storage, session storage, temporary caches, device or browser signals, transaction records, internal logs, and operational tooling used to authenticate users, deliver support, maintain account security, or administer the service.

5. Public Profile Information

If you publish a public Linkduct page, certain information is made visible to visitors by design. This may include your display name, username, profile image, public links, category titles, product references, public layout choices, and other content you choose to make public.

You should not place sensitive personal information on public profile fields unless you are comfortable making it publicly available.

6. Why We Use Information

We use collected information to operate the product, improve reliability, fix bugs, prevent abuse, process billing, and support core account and publishing features.

We may also use information to personalize language or pricing display, maintain security, investigate fraud or abuse, enforce our terms, review support and moderation requests, and measure product performance.

More specifically, we may use personal information to create and manage accounts, publish and display profile pages, authenticate sign-ins, process subscriptions and subscription changes, deliver support, review refunds, investigate reports, enforce restrictions on prohibited links or content, protect payment processing, maintain backups, and develop or improve product features.

We may also use personal information to communicate with you about administrative matters, security events, billing, changes to the service, support updates, legal notices, moderation outcomes, and other matters reasonably connected to the operation of Linkduct.

7. Legal Basis and Appropriate Purposes

Where consent is required, we rely on your consent to collect, use, or disclose personal information. In other situations, we may process information where it is reasonably necessary to provide the service you requested, protect the service, comply with legal obligations, maintain accurate records, prevent fraud or abuse, or pursue other purposes that a reasonable person would consider appropriate in the circumstances.

If we need to use personal information for a materially different purpose that is not reasonably connected to the original purpose, we may seek additional consent or provide updated notice where required by applicable law.

8. Cookies, Local Storage, and Similar Technologies

Linkduct may use cookies, local storage, session storage, and similar browser technologies to keep you signed in, remember preferences, preserve drafts, support checkout or language settings, improve performance, and reduce repetitive requests.

If you block or clear these technologies, some parts of the service may stop working correctly or may require you to re-enter settings.

These technologies may also help us preserve cached pricing region decisions, keep temporary editor state, reduce unnecessary network requests, and support security and abuse-prevention measures.

9. Communications

When you create an account or use Linkduct, you agree that we may send you service-related and administrative communications, including login, billing, subscription, security, support, and policy-related messages.

These messages may be sent directly by us or by service providers acting on our behalf, including providers that deliver login emails or billing emails. Depending on your account status and billing settings, these messages may include receipts, trial-ending reminders, expiring card notices, payment failure notices, or cancellation confirmations.

You may be able to opt out of some non-essential communications, but you cannot opt out of messages that are necessary to provide the service, administer your account, comply with law, or protect Linkduct and its users.

We do not ask for passwords, full payment card numbers, or similarly sensitive credentials by ordinary email. If you receive a message that appears to request that kind of information, you should treat it with caution and contact us directly.

10. Disclosure to Service Providers and Other Parties

We do not sell your personal information. Limited data may be processed by service providers that help us host, secure, authenticate, bill, store files, deliver support workflows, and maintain Linkduct.

Examples of these categories include cloud hosting providers, authentication providers, database and storage providers, email or login delivery tools, analytics or abuse-prevention tools, and payment processors such as Polar.

We may also disclose information where reasonably necessary to enforce our terms, respond to abuse reports, protect users or payment processing, comply with law, or respond to legal requests.

We may disclose information to professional advisors, insurers, auditors, acquirers, counterparties, regulators, law enforcement, or other recipients where reasonably necessary for corporate transactions, legal compliance, fraud prevention, abuse prevention, dispute resolution, exercising our rights, defending claims, or protecting Linkduct, its users, or third parties.

11. Third-Party Sites and Services

Linkduct pages may link to third-party sites, products, marketplaces, social platforms, or services. This Privacy Policy applies to Linkduct, not to those third parties. Their own privacy practices will apply when you interact with them.

12. Business Transfers and Corporate Transactions

If Linkduct or its operator is involved in a merger, acquisition, financing, reorganization, investment, asset sale, insolvency process, or similar transaction, information may be disclosed, transferred, reviewed, or assigned as part of that process, subject to applicable law.

Personal information may be one of the transferred business assets in such a transaction. Where required by law, we will provide notice of material changes affecting the handling of your personal information.

13. International Transfers

Linkduct and our service providers may process or store information in countries other than the one where you live. By using the service, you understand that your information may be transferred to and processed in other jurisdictions, subject to applicable law.

Those jurisdictions may have privacy laws that differ from the laws of your home jurisdiction. Where required, we rely on contractual, organizational, or other reasonable safeguards to protect transferred information.

14. Review, Correction, and Your Choices

You can update or remove profile content at any time from the editor. Public profile data remains visible to visitors until you change or delete it.

You may also contact us if you have a question about your account data, support history, moderation records, or billing-related information, although some records may be retained where necessary for legal, operational, security, or payment reasons.

You are responsible for providing accurate information and for keeping your account email and other key details current. If you believe personal information we hold about you is inaccurate or incomplete, you may ask us to correct it, subject to applicable law and legitimate recordkeeping needs.

Where appropriate, we may require reasonable identity verification before providing access to, changing, correcting, or deleting personal information. We may also decline requests that are repetitive, technically impractical, disproportionate, or that would unreasonably affect the rights of others or the security of the service.

15. Access Requests, Complaints, and Rights

Subject to applicable law and reasonable verification, you may request access to personal information we hold about you, ask us to correct inaccuracies, or ask questions about how your information is handled.

In some cases, we may need to refuse, limit, or defer a request where permitted by law, including where doing so would reveal another person's information, compromise security, undermine fraud or abuse prevention, interfere with legal obligations, or conflict with required recordkeeping.

Where applicable law gives you additional rights, including rights relating to access, correction, deletion, or complaint handling, we will consider and respond to those requests in accordance with applicable legal requirements.

16. Data Management, Retention, and Account Deletion

When you request account deletion, public profile data and general account data enter immediate deletion procedures.

Backup systems may take additional time to reflect those deletions.

However, certain records are not part of general account deletion and may be kept separately where necessary for billing, refunds, support history, reports, feedback, fraud prevention, abuse prevention, legal compliance, dispute resolution, security review, or recordkeeping. This can include records held by payment providers such as Polar.

We may also keep archived, historical, de-identified, aggregated, or non-personal records where reasonably necessary to document prior transactions, preserve legal claims or defenses, maintain system integrity, protect users, comply with tax, accounting, or other legal obligations, or maintain internal business records, provided such information does not identify you as an individual where it is treated as non-personal.

You should not assume that deleted data can be restored. Backups and archival systems are maintained primarily for disaster recovery, business continuity, security, and legal or operational recordkeeping, not as a user-facing restoration service.

17. Security and Incident Response

We use reasonable technical and organizational measures to protect information handled through Linkduct, but no method of transmission or storage is completely secure. You are also responsible for keeping access to your own account secure.

Our safeguards may include access controls, authentication controls, storage restrictions, role-based access, logging, monitoring, review procedures, and other administrative, technical, and organizational protections appropriate to the sensitivity of the information.

If we believe that a security incident involving personal information creates a real risk of significant harm or otherwise triggers a legal notification obligation, we may notify affected individuals, regulators, or other parties as required or permitted by law.

18. Minors

Linkduct is not intended for children under 18, and we do not knowingly collect personal information from children under 18 in a manner not permitted by law.

If we learn that personal information from a person under 18 has been collected in a manner that is not permitted, we may delete that information or restrict the related account.

19. Third-Party Processors and Storage Providers

Linkduct currently relies on a limited number of core service providers and infrastructure providers to operate the service. These may include Google Firebase and Google Cloud services for authentication, database, and file storage, and Polar for billing, subscription management, and payment processing.

We may also use additional processors or storage providers from time to time for hosting, security, support operations, communications, or product administration. This Privacy Policy applies to information processed on our behalf by those providers, subject to their role in helping us operate Linkduct.

20. Complaints and Contact

If you have a privacy question, access request, correction request, complaint, or concern about how information is handled, you may contact us at support@linkduct.com. We may need to verify your identity before responding to certain requests.

If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant privacy regulator or supervisory authority, including the Office of the Privacy Commissioner of Canada where applicable.

21. Policy Updates and Review

If our privacy practices change, this page will be updated with the latest version before those changes take effect. Material changes may also be communicated by notice within the service, by email, or by other reasonable means where appropriate.

We may periodically review and update this Privacy Policy to reflect changes in law, technology, service design, operational practices, security requirements, or corporate structure.